Your privacy matters to us. This Privacy Policy explains exactly what personal information smvip collects when you use smvip.biz, how that information is used, who it may be shared with, and what rights you have as a Filipino player. We encourage you to read through each section so you know precisely how your data is handled. If you have any questions after reading, our support team is available at [email protected] or you can visit the FAQ page for quick answers.
January 2025
All smvip.biz users in the Philippines
When you register an account on smvip.biz, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method. This information is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly so you can deposit, withdraw, and access all platform features without interruption. We also collect technical data automatically when you visit the site, such as your IP address, browser type, device model, and session activity logs — this helps us detect unusual access patterns and keep your account secure. Payment-related data, including transaction references and e-wallet identifiers, is collected each time you make a deposit or withdrawal in Philippine pesos so that our payments team can process and reconcile your transactions accurately. All data collection is limited to what is genuinely needed to operate the platform and deliver a safe, compliant experience for Filipino players.
We may also collect information you provide when you contact our support team, submit a complaint, or respond to a survey. These communications are stored so that our team can follow up effectively and maintain a consistent record of any issues raised. If you use the platform on a mobile browser, certain device permissions may be requested — such as notification access — but these are always optional and can be managed through your device settings at any time. We do not collect sensitive personal information such as government ID numbers unless specifically required for identity verification under applicable Philippine regulations, and in those cases the data is handled with additional security controls. You can request a summary of all personal data we hold about you at any time by contacting [email protected].
A clear breakdown of every purpose for which smvip processes your personal information.
Your registration details are used to create and maintain your smvip account, authenticate your login sessions, and ensure that only you can access your balance and betting history. When you update your profile information or request a password reset, we use the data on file to verify your identity before making any changes. Account activity logs are retained for a defined period to support dispute resolution and to comply with record-keeping obligations under Philippine gaming regulations. If your account is flagged for unusual activity, our security team uses the data available to investigate and, where necessary, temporarily restrict access to protect your funds. All account management processes are designed to give you full control while keeping the platform secure for every member.
Transaction data is processed to facilitate deposits and withdrawals in Philippine pesos through GCash, Maya, and supported bank transfer channels. We share the minimum necessary payment details with our payment processing partners solely to complete your requested transaction — these partners are contractually bound to handle your data securely and are not permitted to use it for any other purpose. Every financial transaction is logged with a reference number, timestamp, and status so that our payments team can investigate and resolve any discrepancy quickly. Withdrawal requests are cross-checked against the account holder's verified identity to prevent unauthorised fund transfers. We do not store full card numbers or complete e-wallet credentials on our servers — sensitive payment tokens are managed by the respective payment providers under their own security frameworks.
If you have opted in to receive promotional communications, we use your email address and mobile number to send you information about current offers, new features, and platform updates that may be relevant to your activity on smvip. You can opt out of marketing messages at any time by following the unsubscribe link in any email or by contacting [email protected] — opting out will not affect your ability to use the platform or receive essential account notifications. Transactional communications, such as deposit confirmations, withdrawal updates, and security alerts, are sent regardless of your marketing preferences because they are necessary for the operation of your account. We do not share your contact details with third-party advertisers or marketing agencies. All promotional content is generated internally and is based on your general account activity, not on detailed behavioural profiling.
Aggregated and anonymised usage data helps our technical team understand how players navigate the platform, which features are most used, and where improvements can be made to the overall experience. This analysis does not identify individual users and is used purely to guide product development decisions. Security monitoring systems analyse login patterns, transaction behaviour, and device fingerprints in real time to detect and block fraudulent activity before it can affect your account. When a security incident is detected, relevant data may be reviewed by our internal security team and, where legally required, reported to the appropriate Philippine authorities. We retain security logs for a period consistent with our regulatory obligations and delete them securely once that retention period has passed.
Under applicable Philippine data protection law, you have a number of rights in relation to the personal information we hold about you. You have the right to request access to your data — we will provide a summary of what we hold, how it is used, and with whom it has been shared, within a reasonable timeframe upon receiving your written request at [email protected]. If any of the information we hold is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly once your identity has been verified. You also have the right to request deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain your information. Where deletion is not possible due to regulatory retention requirements, we will inform you of the reason and the expected retention period.
You have the right to object to the processing of your data for direct marketing purposes at any time, and we will act on that objection without delay. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. smvip takes all data rights requests seriously and will never penalise a member for exercising their legal rights. For a full explanation of the rights available to you and the process for submitting a request, please contact our support team or visit the FAQ page where common privacy questions are answered in plain language.
If anything in this Privacy Policy is unclear or you want to exercise your data rights, reach the smvip support team at [email protected]. You can also browse the FAQ centre for quick answers, or create a free account and start exploring the platform today.